Host Hombre AND SERVICES OFFERED
Where is Host Hombre and its Servers located
How long has Host Hombre been in business?
What uptime I can expect and is there any service guarantee?

HOSTING FEATURES
Can I host more than one independent website?
What are the different methods I can pay through?
How long does it take for my account to be activated?
For Hosting my site with Host Hombre, am I required to transfer my domain to Host Hombre?
Can I test my website before changing Domain Name Server(DNS) setting to Host Hombre?
What is Summary Disk Space?
How much Mail Box and SQL Quota do I get in each Hosting Plan?
How can I send/receive and view my e-mail?
Can I get additional FTP accounts with my Hosting Plan?
If my database or websites files get corrupt, can you restore it from a backup?
After I sign-up, can I change my billing period and is there any discount?
How can I buy more add-ons once I've signed up for my account?
If my bussiness expands can i upgrade automatically to a higher Hosting Plan?
What is HSphere?
How do I cancel my Account?

Where is Host Hombre and its Servers located?
Host Hombre is based Central Coast, NSW, Australia. All support, sales and technical operations take place from our office in Australia. However, Host Hombre's servers are physically located in a state-of-the-art datacenter at Miami, Florida (USA) . We are physically connected by 3, tier-1 providers. Our systems are managed remotely as well as through a team of administrators located physically at the datacenter. Our support team is staffed 24x7x365. Click here for more.

How long has Host Hombre been in business?
Host Hombre made its beginning in December 2004. We have been recognized by our customers for excellent customer service and system reliability. We attribute our success to our highly qualified team of administrators and our state-of-the-art software and equipment.

What uptime I can expect and is there any service guarantee?
Host Hombre guarantees 99.9% uptime. Uptime is covered under our Service Level Guarantee (SLA).

Can I host more than one independent website?
Our starter plan i.e. Windows ASP or Linux Play allows you to host 3 websites. Higher plans allow more websites. All these websites are managed using one Hosting Control Panel (CP). CP allows you to create multiple mailboxes for each of these websites and enable spam and anti-virus feature individually. CP also allows you to activate various features for each of these websites. The control panel can have only one user.

What are the different methods I can pay through?
Customers may pay thier web site hosting fees using PayPal including credit card, or Check. We use these methods to reduce the overall hosting cost to you.
We also accept Visa & MasterCard. For Check payment options, please contact us

How long does it take for my account to be activated?
For payments made by credit card, accounts are created instantly. New hosting accounts are activated between 9am & midnight 7 days a week Australian EST this is to protect our existing customers from frauldulant users & spammers. For all other payment methods, it may take upto 12 hours after the payment is made & is activated as soon as funds are verified.

For Hosting my site with Host Hombre, am I required to transfer my domain to Host Hombre?
No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar. Host Hombre DNS information is emailed to you when you add a domain during sign-up

Can I test my website before changing name servers to Host Hombre?
Yes, for each domain you add to the control panel, you'll be given an Instant Access domain alias through which you may test your site before its actually resolving.

What is Summary Disk Space?
Summary Disk Space is the total amount of space you can use across our servers. It is inclusive of web space (for your website files), mail space and database space. This space is based on average usage and not allocation. Every 24 hours, our system calculates how much total data you are storing on our servers (web + e-mail + database). At the end of a 30 day month, it would have 30 readings. The average of these 30 readings would be taken and that would be your actual summary disk space usage for that month.

How much Mail Box and SQL Quota do I get in each Hosting Plan?
You can use as much SQL space and e-mail space as you want under your total Summary Disk Space. This means if you want to use 100MB for a SQL Server 2000 database, you can as long as you use only 100MB for web space and e-mail A major concern from our customers has been how much e-mail space they will use if they are heavy e-mail user. The response in most cases is under 1MB. This is because the system is based on the average utilization of your mail box on our servers. So if you download your e-mail frequently, you e-mail usage will be next to nill.

Can I get additional FTP accounts with my hosting package?
Yes, under Linux plans you can create ftp-sub accounts in the Control Panel for free. Under Windows, you must request us to do so manually by emailing our Support Team.

If my database or websites files get corrupt, can you restore it from a backup?
Yes.

After I sign-up, can I change my billing period and is there any discount?
From within your Hosting Control Panel you can change your billing period between 1-month, or 1-year any time. You can pay balance amount from Billing Profile in Billing section of your Hosting Control Panel. Also you can view online invoices in Billing section for details of credits and debits made to your account. Unforunately, we do not offer discounts for paying in advance but that does save you from paying repeatedly

How can I buy more add-ons once I've signed up for my account?
You can buy any sort of add-on, whether its a resource or a feature from within your Control Panel. If you want more disk space, you can click "Change" in front of the disk space indicator and increase your amount to the desired level. Similarly you can buy IPs, cold fusion accounts, etc.

If my bussiness expands can i upgrade automatically to a higher Hosting Plan?
From within your Hosting Control Panel, you can easily change your Hosting Plan. There is no fee and you can change any time. When you change, system credits payment you made for a billing period beyond change date. It then charges your account for new plan fee starting from change date.

What is HSphere?
HSphere is Control Panel software developed by Positive Software, Inc. (PSOFT.NET). We use their software to efficiently manage our servers and give our customers absolute control over their hosting.

How do I cancel my Account?
Simply Contact Us.